We are committed to the protection of your PI and meeting the standards set out in the Privacy Act 1988 (Commonwealth) (“the Act”) and the National Privacy Principles (“NPPs”). This policy sets out how your PI is handled and the rights and obligations that we both have in relation to that information.
1. COLLECTION OF INFORMATION
1.1 Why Your Personal Information is Collected
Generally we collect your PI to provide you with products and services and to administer our relationship with you. We may also collect PI for marketing purposes and to provide you with information about special events, products and services (both our own and those of other companies) that may be of interest to you.
1.2 How Your Personal Information is Collected
We primarily collect PI directly from you through written, electronic and/or verbal means of communication when you interact with us for example when:
(a) you sign up to service provided by this site;
(b) submit information to this site
We may also obtain details about you from marketing databases or other sources that are publicly available such as websites, journals, legal directories and phone books. We will only collect information about you from third parties in rare circumstances, for example where one of your friends or colleagues indicate to us that our service may be of interest to you.
2. USE AND DISCLOSURE
Your personal information may be used for a number purposes including but not limited to the following:
(a) to provide you with products or services;
(b) to administer our relationship with you;
(c) to monitor activity on our website, for the purpose of maintaining its security;
(d) for internal administrative purposes, such as procedural assessments, risk management, staff training, accounting, billing, product and service reviews; and
(e) to identify and inform you about other products or services that may be of interest to you.
If you do not wish to receive marketing or other communications from us please contact us (details below) so that your preferences can be updated.
We will only disclose your information to third parties from whom you purchase products through our service, or where that disclosure is reasonably required to obtain advice, prepare legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law.
3. DATA QUALITY
We take reasonable steps to ensure that the PI collected, used or disclosed is accurate, complete and up to date. If your PI is incorrect or changes, please contact us as set out below so that we can update your PI and continue providing you with services.
4. DATA SECURITY
Your PI is stored in a number of secure computer storage facilities and paper based files, and in other records. We have taken precautions to ensure that your PI is protected from misuse, loss and unauthorised access, modification or disclosure. We cannot be held responsible for the manner in which any third party receiving your PI pursuant to clause 2.2 handles your PI and accept no liability for any loss or damage you may suffer as a result of a third party’s mishandling or otherwise dealing with your PI.
Once we meno longer need your PI, we take reasonable steps to de-identify your PI.
If you have any questions whatsoever on our handling of your PI or the kind of PI we hold about you please contact us as described below and we will endeavour to assist you with your request.
6. ACCESS AND CORRECTION
You generally have the right to access your personal information and we will provide you with a copy of any personal information we hold on request. The NPPs set out some circumstances in which we are not required to provide you such access and if you ask for your PI and any of these circumstances apply, we will, if reasonable, agree with you on an intermediary which would allow sufficient access to your PI to meet your needs.
We may charge a fee for retrieving PI, in which case we will inform you of the fee in advance of providing the information.
As required by the NPPs, we do not collect or use Commonwealth government identifiers when interacting with you.
Where practical, you may deal with us on an anonymous basis however, because of the services we provide, if you do not provide us with your PI we may not be able to provide you with the requested product or service.
9. OVERSEAS TRANSFERS OF INFORMATION
We will not send your PI outside of Australia without your consent.
10. SENSITIVE INFORMATION
Sensitive information includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation. We will not require you to provide sensitive information unless:
(a) you have consented; or
(b) the collection of the information is specifically authorised or required by law.